Spring Air Warranty Guidelines
The Manufacturer's Limited Warranty covering Copper by Spring Air mattresses and foundations, as provided by Spring Air. If you bought from us, start your claim with us — we handle Spring Air on your behalf. The summary below is for quick reference only; the complete terms that follow are what govern your coverage.
At a glance
Summary only. See the full terms below.
Who's covered
The original owner, from the date of purchase. Coverage isn't renewed or extended by a repair or replacement.
Where to start
With The Sleep Center, not Spring Air. Bring us your receipt and we'll take it from there.
Keep these
Your proof of purchase and the law label. Spring Air requires both when a claim is made.
The big catch
Spring Air can refuse service on any mattress or foundation found in an unsanitary condition.
How to make a claim
If you bought your Copper by Spring Air mattress from The Sleep Center, contact us first. You don't need to call Spring Air, arrange freight or work out which factory your mattress goes to — that's our job.
Bring us your proof of purchase, and leave the law label attached to the mattress. We'll inspect the mattress, document the defect and file the claim with Spring Air on your behalf, then keep you posted on where it stands.
Submit a warranty claim and we'll be in touch, or call the store you bought from and we'll start it over the phone.
Spring Air's service terms
The terms below are Spring Air's own and are what govern your coverage. We manage this process for you, so most of it won't be something you have to deal with directly.
If a defect appears during the limited warranty period, Spring Air will, at their sole discretion, repair or replace the defective product, with charges for service or parts calculated as provided in the Limited Warranty Schedule above. The product must be delivered, at the customer's expense, to the nearest Spring Air factory, with proof of purchase, a description of the defect, and the law label intact.
If identical materials or an identical mattress are not available, Spring Air reserves the right to substitute materials of equal or higher quality as necessary. Spring Air also reserves the right to refuse limited warranty service for mattresses or foundations found to be in an unsanitary condition.
The products are warranted for the original owner from the date of purchase. Should a product need to be repaired or replaced at some point during the warranty coverage, coverage is not renewed or extended — the expiration date is measured from the original date of purchase.
Mattress care
To further ensure a long-lasting product, proper care and maintenance of your sleep set should be taken. Follow these simple steps and you will be sleeping comfortably for years to come.
To help equalize body impressions, rotate your mattress as part of the maintenance of the sleep product. Rotate your mattress every two weeks for the first six months, and then every two to three months thereafter.
How to rotate your mattress
- With the mattress lying flat, push at the opposite corners A and B.
- Push alternately on corners A and B to position the mattress on the foundation.
- The mattress is now rotated end to end.
To avoid personal injury, do not attempt to do this without a partner.
Important information
THIS LIMITED WARRANTY SHALL BE EXCLUSIVE AND SHALL SUPERSEDE ANY OTHER WARRANTIES, WRITTEN OR ORAL, THAT ARE ASSOCIATED WITH THIS PRODUCT. OTHER THAN THE LIMITED WARRANTY SET FORTH ABOVE, SPRING AIR EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR PERFORMANCE OF THIS PRODUCT. IN THE EVENT THAT APPLICABLE STATE LAW PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES, THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THE APPLICABLE PERIOD OF DURATION OF THIS LIMITED WARRANTY, DESCRIBED ABOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT AT OUR SOLE OPTION. IN ANY EVENT, SPRING AIR SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Need help with a claim?
You bought locally, so you don't have to work through this alone. Bring us your receipt and we'll help you read your law label and start the process.