Refund policy
RETURNS & EXCHANGES
REST Assured Comfort Trial — up to 90 nights
We are not satisfied until you are. If your new mattress is not the right fit, you may exchange it one time within the Comfort Trial period.
The length of the trial depends on the manufacturer and begins the day you receive your mattress. Tempur-Pedic, Stearns & Foster, Copper by Spring Air and some Sealy mattresses carry a 90-night trial. Others run 100 or 365 nights. Every mattress carries at least 30 nights.
We recommend sleeping on your new mattress for at least 10 nights before deciding. New mattresses have a genuine break-in period and your body needs time to adjust. This is a recommendation, not a requirement.
HOW AN EXCHANGE WORKS
Call the store where you originally purchased. Tell us what is not working and we will talk through the options.
You then reselect a different mattress from the same store or website you originally purchased from. Our own team transports the original mattress out and sets the new one up. You do not box anything or arrange anything yourself.
EXCHANGE COSTS
Exchanging up in value: no fee. You pay the price difference plus the additional sales tax on that difference.
Exchanging down in value: we refund the difference plus applicable sales tax on that difference, less a 9% fee on the returning mattress.
We strongly encourage exchanging at equal or greater value, which carries no fee at all.
RETURNS
Mattress purchases made within our local delivery area may be returned within 21 days of receipt. Sleep Center reserves the right to charge a fair processing fee of no more than 12% of the subtotal to recoup costs incurred during the sales and refund processes.
Unopened pillow returns
Unused, unopened pillows may be returned within 21 days of receipt, provided the original factory seal and packaging are intact. A return-shipping fee of 10% of the returned item subtotal is deducted from the refund. Sleep Center pays the actual return-shipping cost; no additional return-shipping charge applies. Opened or used pillows are not eligible for return.
Contact the store where you purchased to arrange an eligible pillow return.
MATTRESS CONDITIONS
The manufacturer law tag must still be attached.
The mattress must be free of any soils or stains. A soiled or stained mattress cannot be returned to the manufacturer or resold, so we are unable to accept it. This is also the most common reason mattress warranty claims are denied — a mattress protector is inexpensive insurance on both counts.
The purchase must have been made within our local delivery area.
We must transport the mattress being collected, even if you picked up the original order yourself.
Reselection must be from the original store or website.
One exchange per purchase.
MATTRESS TRIAL AND RETURN EXCLUSIONS
Purchases made outside our local delivery area
Odd sizes
Adjustable and power bases
Discontinued and closeout beds
Floor models
Furniture and futon mattresses
Opened or used pillows
Protectors and toppers
Linens and other accessories, except eligible unopened pillows described above
Outside our local delivery area, the manufacturer's own terms apply, and some manufacturers will facilitate a swap directly. Call us either way and we will point you to the right process.
QUESTIONS
Call the store where you originally purchased.